Alerts and Communications Policy
Rules for alerts, notifications, emails, WhatsApp, and operational and commercial communications from HABORA.
- Version
- 1.0
- Published on
- July 1, 2026
- Last updated
- July 1, 2026
- Next scheduled review
- July 1, 2027
1. Purpose
This Policy governs HABORA's alerts, notifications, operational messages, emails, WhatsApp, in-app notifications and commercial communications.
2. Types
HABORA may send alerts for due dates, adjustments, renewals, pending items, documents, missing contracts, default, financial obligations, ESG, AI, security, billing, support and updates.
3. Operational communications
Messages essential to service delivery, security, billing, support, critical alerts and account operation may be sent according to operational need.
4. Marketing
Commercial communications, news and promotional materials shall observe the user's preferences and consent where required.
5. WhatsApp
WhatsApp messages will depend on integration, a valid number, authorization, provider rules and the user's settings.
6. Preferences
Where available, users may choose channel, frequency, alert types, properties, modules, times and active/inactive status.
7. Limitations
Alerts are ancillary. The Customer remains responsible for tracking deadlines, contracts, payments, documents and obligations.
8. Failures
HABORA does not guarantee absolute delivery when it depends on third parties, spam, APIs, the internet, an incorrect number, an invalid email or the user's settings.
Contact
Questions, legal requests, privacy requests, formal communications and requests related to this policy should be sent to juridico@haborahub.com.br.
Updates
This policy may be revised to reflect legal, regulatory, technical, commercial or operational changes. The current version will remain available in the HABORA Compliance area. Material changes may require new acceptance by users, where applicable.