Cancellation, Upgrade and Downgrade Policy
Rules for cancellations, plan changes, upgrade, downgrade, termination and account reactivation.
- Version
- 1.0
- Published on
- July 1, 2026
- Last updated
- July 1, 2026
- Next scheduled review
- July 1, 2027
1. Purpose
This Policy governs cancellations, plan changes, upgrades, downgrades, account closure and reactivation.
2. Cancellation
The Customer may request cancellation through the official channels. The effects may be immediate, at the end of the billing cycle or according to a specific contract.
3. Effects
After cancellation, access may be blocked, users deactivated, modules disabled and data retained according to the applicable policy. Export may be made available according to the plan and feasibility.
4. Upgrade
An upgrade may expand properties, users, modules, AI, reports, support, integrations and storage. Billing may be proportional, immediate or applied in the next cycle.
5. Downgrade
A downgrade may reduce limits and require adjustment of properties, users, storage, modules and integrations before taking effect.
6. Refund
Refunds depend on the plan, payment method, contract, applicable law and HABORA's commercial decision.
7. Reactivation
Return after cancellation will depend on data still retained, financial regularization, plan availability and a commercial review.
Contact
Questions, legal requests, privacy requests, formal communications and requests related to this policy should be sent to juridico@haborahub.com.br.
Updates
This policy may be revised to reflect legal, regulatory, technical, commercial or operational changes. The current version will remain available in the HABORA Compliance area. Material changes may require new acceptance by users, where applicable.