Payments, Billing and Delinquency Policy
Rules for billing, payments, recurring subscriptions, payment failures, delinquency and reactivation.
- Version
- 1.0
- Published on
- July 1, 2026
- Last updated
- July 1, 2026
- Next scheduled review
- July 1, 2027
1. Purpose
This Policy sets out rules for billing, payments, recurring subscription, default, payment failures and reactivation.
2. Payment methods
HABORA may accept card, PIX, bank slip (boleto), transfer, corporate invoicing, a custom contract or another approved method.
3. Providers
Payments may be processed by specialized third parties. HABORA shall avoid storing sensitive card data in its own database, keeping only identifiers, status, plan, dates, card brand and the last digits when returned by the provider.
4. Recurring billing
Billing may be monthly, annual or according to the contracted frequency. Automatic renewals may occur according to the plan and acceptance.
5. Payment failure
In case of failure, HABORA may notify, retry the charge, request an update of the payment method, restrict features, suspend access or close the account after a reasonable period.
6. Default
Default may limit uploads, reports, AI, integrations, invitations, exports and non-essential features, while preserving the measures necessary for security and regularization.
7. Reactivation
Reactivation may depend on the settlement of amounts, an update of payment, a new contract, a commercial review and the availability of the data.
Contact
Questions, legal requests, privacy requests, formal communications and requests related to this policy should be sent to juridico@haborahub.com.br.
Updates
This policy may be revised to reflect legal, regulatory, technical, commercial or operational changes. The current version will remain available in the HABORA Compliance area. Material changes may require new acceptance by users, where applicable.